Accessing medical care has never been easier thanks to the availability of virtual visits. When you’re feeling unwell or need confidential mental health support, you can connect with healthcare providers from the comfort of your home via phone or video calls. This approach not only saves time but also reduces the hassle of traveling to […]
Accessing medical care has never been easier thanks to the availability of virtual visits. When you’re feeling unwell or need confidential mental health support, you can connect with healthcare providers from the comfort of your home via phone or video calls. This approach not only saves time but also reduces the hassle of traveling to […]
Accessing medical care has never been easier thanks to the availability of virtual visits. When you’re feeling unwell or need confidential mental health support, you can connect with healthcare providers from the comfort of your home via phone or video calls. This approach not only saves time but also reduces the hassle of traveling to a clinic. All that’s required is a smartphone, tablet, or computer, making healthcare more accessible than ever before.
Providing quick and effective medical consultations, virtual visits are designed to address a wide range of health concerns. Whether it’s common illnesses like the flu or allergies, or more sensitive issues such as depression or substance use, virtual care offers a discreet and convenient option. This service is especially beneficial for managing minor health problems, providing timely advice, and avoiding unnecessary trips to the doctor’s office.
Learn More Before Starting a Virtual Visit
Suitable Conditions for Virtual Care:
- Abdominal discomfort or pain
- Allergic reactions
- Urinary tract infections
- Bronchitis and respiratory issues
- Persistent coughs
- Diarrhea and gastrointestinal symptoms
- Fever and infections
- Migraines and severe headaches
- Pink eye (conjunctivitis)
- Skin rashes and irritations
- Seasonal flu symptoms
- Sinus infections
- Sore throats
- Stomachaches
- Yeast infections
- Plus mental health concerns such as depression, anxiety, stress, bipolar disorder, and autism spectrum disorders
Cases Requiring In-Person Care:
- COVID-19 testing and treatment
- Conditions needing physical examinations
- Situations requiring lab tests or imaging like X-rays
- Complex health issues such as cancer
- Chronic disease management
- Injuries like sprains, broken bones, or wounds needing bandaging
If you experience a medical emergency, it is crucial to seek immediate assistance by calling 911 or visiting an emergency facility. Virtual visits are intended for non-emergency situations and do not replace urgent care needs.
Connecting with Local Providers Through Virtual Visits
UnitedHealthcare Community Plan is dedicated to expanding your access to healthcare services beyond traditional office visits through virtual options. You can ask your current provider whether they offer telehealth services or contact Member Services at the number listed on your member ID card to find local providers offering virtual care. This approach ensures you receive timely medical attention without the inconvenience of travel or waiting rooms.
View the virtual visits checklist for detailed preparation tips.
Supporting Your Mental Health Virtually
Your mental well-being is a vital part of overall health. Virtual visits make it easier to connect with licensed therapists or counselors in a safe, private environment. Platforms like liveandworkwell.com allow for quick scheduling and minimal wait times, ensuring you can get support when needed. Whether you’re dealing with stress, anxiety, or depression, remote mental health services provide a confidential space to discuss your feelings and receive guidance.
Other resources to support mental wellness include:
- Live and Work Well: Access mental health resources and counseling through your secure portal.
- Sanvello: An on-demand app offering emotional support for stress and depression, available to many members after registration using your member ID.
- National Suicide Prevention Lifeline: Provides 24/7 crisis support via online chat or phone at 1-800-273-8255.
- Crisis Text Line: Text “Home” to 741741 for immediate assistance from a trained counselor.
Virtual Visits and COVID-19
While virtual appointments are an excellent way to address many health concerns, they do not provide testing, vaccination, or treatment advice specifically for COVID-19. For COVID-19 related issues, contact your primary care provider or explore other healthcare options. Up-to-date information about COVID-19 guidelines and services can be found on official health websites.
Frequently Asked Questions
Is virtual care covered by my health plan?
Most UnitedHealthcare Community Plans include coverage for virtual visits when using designated providers for non-emergency conditions such as colds, flu, rashes, or fevers. Some plans also extend coverage to virtual mental health services. Confirm your specific benefits by reviewing your plan documents or calling Member Services.
Can minors access virtual visits?
Yes, minors can use virtual care services, but typically a parent or guardian must be present during the session to provide consent and support.
Will I get a prescription?
If the healthcare provider determines medication is necessary, they can send prescriptions directly to your pharmacy of choice. Prescription costs vary based on your plan, and not all medications may be available through virtual visits.
Are mental health virtual sessions covered?
Yes, mental health visits conducted through approved virtual care providers may be covered if your plan includes mental health benefits. Always verify your coverage details.
How should I prepare for a virtual appointment?
Review the virtual visits checklist to ensure a smooth experience.
Understanding Your Benefits
If you have questions about your coverage, log in to your health plan account or contact the number on your member ID card. We can assist with understanding your benefits, locating providers, or connecting you with nursing support. Access your account at myuhc.com/communityplan.
Starting Your Virtual Care Journey
Create a free account at myuhc.com or sign in to begin your virtual visit. This simple step allows you to access a wide range of healthcare services conveniently from your home.
Services are provided in accordance with your plan and through authorized virtual network providers. Remember, virtual visits are not suitable for emergencies or life-threatening conditions—they are meant for routine, non-urgent health concerns. Always consult your official plan documents to understand your coverage and available services.